Many persons who start using their first hosting account, or change companies, typically have queries with respect to how specific operations are executed or confront difficulties when setting up various things like e-mails, website settings, and so on. This is the reason why, lots of hosting providers have prepared documentation with the most standard questions and problems in order to help their customers obtain info swiftly and easily. Consequently, the client support team can spend more time on actual problems that certain customers may be facing, as the solution for the smaller things will be available on the World Wide Web and clients will be able to handle them without touching base with the customer service staff. Having exhaustive documentation is rather important, especially for new clients without any prior experience at all, because the hosting service involves a vast amount of features and lots of individuals can become perplexed about what action to take. A good knowledge base can both help you do the operations that you need and become aware of how the hosting service works in general.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans include an elaborate knowledge base where you can find info on all the issues that you may face and their solutions. You can read how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are accurate, but you are unable to send emails, for example. We have done our utmost best to be as exhaustive as possible and to encompass all the available options in order to help you save time and energy and to present you with different solutions for any problem. The knowledge base comprises educative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in every section of the Control Panel, whilst if you wish to check the full archive of articles, you can visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an in-depth online knowledge base for all our current and potential clients, so in case you get a semi-dedicated server package from our company, you’ll be able to find any info that you are looking for at any moment. We’ve got a vast number of informational help articles, which will help you better understand what is going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are only two examples. Our step-by-step guides will help you do anything you wish – extract files from an archive, import a database, redirect a domain, and so on. Moreover, we also have troubleshooting instructions, which will permit you to find out what precipitates a specific problem and the likely solutions for it. In case you can’t send e-mails or your domain name returns an HTTP 500 error message, for example, you can check our knowledge base and recover the problem momentarily. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.