The presence of the customer and technical support that a shared web hosting company provides will tell you a lot about the services which they offer as well. If you can use only e-mail messages and / or tickets, you have most probably come across a reseller not the actual hosting provider. If this is the case, you may have to wait for a couple of days in order to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for additional assistance. If the provider provides you with different ways of communication with quick response time available at any moment, they're most likely the top provider, not only a reseller. Which means that you will receive well-timed assistance and top quality support since they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it is always much better to have the option to communicate with your web hosting company directly through your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 customer, billing and technical support for all of our shared web hosting. Even if you aren't our customer yet and you have questions, we will give you a hand promptly and give you the needed information, so as to give you a choice to make the best decision when you acquire a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we supply several ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have multiple telephone numbers around the world, so you're able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 min, which means that you can forget about waiting for a few days to get support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common queries. Our representatives will assist you to choose the most suitable plan or supply you with info about our servers, so as to verify if the system requirements for your sites are met. When you're an active client, you also have the option to contact us via e-mail or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that when you employ any of these 2 ways of communication, you'll get a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. If you've employed the website hosting services of other suppliers, even large ones, you're able to compare the reply time because it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local phone numbers in the U.S.A., the UK and Australia plus a live chat service. If you're an existing customer and you're looking for help with a technical issue that requires longer time to investigate or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, still for the vast majority of problems it takes a maximum of half an hour to get assistance. The support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server from us, you'll be able to contact us at any time using a number of channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to learn more about our website hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In the event that you'd like to have assistance with third-party software that you are unable to deploy or operate properly, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.