There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you pick is a ticketing system. It is the least complicated method of communication for a number of reasons. In the event that no customer support engineer is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy/paste extensive bits of info without worrying about typing mistakes, and in case a particular problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the same location, so each party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which implies that if you need to provide information or to follow guidelines, you’ll have to use no less than two separate admin interfaces and this number can rise in case you want to administer a couple of domains. Besides, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our shared web hosting isn’t separate from the web hosting account. It is an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to leave your hosting account. The ticketing system comes with a quick-search box, so you can find practically any ticket that you have opened in the past, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to fix a particular issue even before you actually submit a ticket. The ticket response time is maximum 60 minutes, which suggests that you can get timely assistance whenever you need it and in case our client service staff suggests that you do something within your account, you can do it on the spur of the moment without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated servers, which implies that you will not need another support platform to get in touch with our client care staff – you can do it on the spot if you encounter a predicament. Posting a new ticket requires several mouse clicks and finding an older one is equally easy. Using our smart search filter, you can swiftly find any ticket that you’ve already posted. You can submit a ticket at any time as our technical support staff representatives are available 24 hours a day, 7 days a week and answer in no more than 1 hour, even though it rarely takes that much to get a response. With Hepsia, you’ll have everything in one single location and you can just forget about needing to log in and out of two or more platforms to fix a simple problem.