Integrated Ticketing System in Shared Web Hosting
The ticketing system that we’re using for our shared web hosting isn’t separate from the web hosting account. It is an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to leave your hosting account. The ticketing system comes with a quick-search box, so you can find practically any ticket that you have opened in the past, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can select, so you can discover how to fix a particular issue even before you actually submit a ticket. The ticket response time is maximum 60 minutes, which suggests that you can get timely assistance whenever you need it and in case our client service staff suggests that you do something within your account, you can do it on the spur of the moment without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated servers, which implies that you will not need another support platform to get in touch with our client care staff – you can do it on the spot if you encounter a predicament. Posting a new ticket requires several mouse clicks and finding an older one is equally easy. Using our smart search filter, you can swiftly find any ticket that you’ve already posted. You can submit a ticket at any time as our technical support staff representatives are available 24 hours a day, 7 days a week and answer in no more than 1 hour, even though it rarely takes that much to get a response. With Hepsia, you’ll have everything in one single location and you can just forget about needing to log in and out of two or more platforms to fix a simple problem.