A live chat is a real-time method of communication between a web hosting company's support team and its customers. It is a very efficient way to receive some information about the website hosting services or have some problem resolved as you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of errors any time you exchange info such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you can do something else while the agent examines the issue in question. In addition, you can connect with a live chat room from any computer that's connected to the web, avoiding the phone charges that you will need to pay if you're calling to another country.

Live Chat Support in Shared Web Hosting

Together with the phone and ticket support, we supply live chat support too. You're able to contact us every single day, which includes holidays and weekends, and we will give you more information about the shared web hosting that we supply if you are not a customer yet, or about general and billing questions if you already have an account. Although for solely technical matters you'll have to open a trouble ticket to the technical support team, as such issues need more time to be dealt with, you may still contact us through the live chat for some technical information. For instance, we are able to assist you to set up an email address in your e-mail client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all of our Linux semi-dedicated servers, you can get the answers for any questions you have or have various problems dealt with right away. The chat service is available each and every day, so you are able to speak to an agent even on holidays and weekends. If you're unsure which package would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat prior to purchasing anything. In case you are a current customer, you'll be able to find more info about account settings, billing issues along with a variety of common technical problems you may encounter, for example in case you are unable to install an email account in a client on your PC. Our live chat can save you a considerable amount of time regardless where you are or when you get in touch with us.