If you’ve ever got any queries regarding your web hosting account or if you face a problem with your websites, you will need to contact the hosting company’s customer support team. It may not make any difference how fast they will reply when you have a general enquiry, but an issue such as a botched application update, for example, may lead to your website becoming damaged or unavailable on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be out of order. If you offer goods or services online, any outage will influence your site destructively and you can lose current or prospective clients. Many hosting providers, predominantly resellers, respond to e-mails and tickets within twenty four hours, but in the Internet epoch this is far too long, since clients will rarely come back to a site that’s not working correctly over a prolonged span of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reply time for any client support ticket that you open or any email that you send is only 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or inquiry might be, we will help you out momentarily and will supply you with the needed information to rectify any problem with your sites. The real reaction time normally does not surpass fifteen-twenty minutes, which means that you can just forget about waiting around for hours and hours on end to get an issue resolved or what’s even worse than that – waiting around a whole day only to receive a reply that more information is required whilst nothing’s solved. We’ll give you assistance in a well-timed fashion simply because we are aware of precisely how valuable time can be in the dynamic Internet age. The sixty-minute reply guarantee is valid for any technical or billing enquiry that you may have about our shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support staff representatives are available at all times and they’ll answer any support ticket that you open via your hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you have a general enquiry connected to your semi-dedicated server or you experience a problem and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day, 7 days a week, 365 days a year to attend to any technical, general or billing issue. If you get in touch with us about anything that is within our power, we will resolve it before we respond, which means that you will not have to wait around for hours or days while the problem remains. In case there’s something that you have to do on your end, we’ll supply you with the needed information – what possible solutions to try, what steps to take, etc.