A 99.9% Server Uptime
The major advantage of building your very own shared web hosting platform is that you don’t need to be worried about compatibility issues – you set up a specific set of software apps in such a manner so as to work with a defined set of hardware parts. The outcome is something considerably more solid and dependable, as there are less potential risks of failure. We have set up our cloud hosting platform using tried and trusted hardware components coupled with a seriously tweaked version of SELinux so as to set up an exceptionally riskless home for your personal websites.
That is the reason why, with all our shared web hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on high–end hardware manufactured by Juniper. What’s more, on each single router, we’ve installed a firewall with an advanced algorithm to successfully sift out all questionable requests.
Therefore, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you need to use a Linux VPS service instead of a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control of your domains even when you delete your web hosting account with us.
24/7 Technical Support
In the event that you have a web hosting company, your support engineers are of vital importance. That’s why we’ve meticulously assembled a highly skilled group of techs, each with several years of training behind his back. With their help, our company offers 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All queries are replied to in less than 60 minutes and our average ticket response time is under twenty minutes!