Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
Each help request you submit to us will be dealt with within maximum 60 min. If for any reason whatsoever your trouble ticket or email requires additional assistance from a server admin, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order our Managed Services package, all of the server management tasks included there will be executed at a time of your liking.
A Top–Quality Client Support Service
We will be available to you 24/7 to respond to any questions that you may have connected to our Site Control Panel or any of the applications that we have pre–installed for you on the server. If you also need assistance with server administration procedures, you can order our Managed Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Each dedicated server includes our free Site Control Panel, which features a comprehensive knowledge base plus a selection of educational video tutorials. Whenever you require help while working with the Site Control Panel, just push the Videos or Help buttons situated in the upper right corner.