Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center section built into your Site Control Panel offers a collection of help articles and regularly asked questions. Aimed towards fixing any common issue that you could possibly encounter, they are compiled by our support team of practiced techs.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of educational video tutorials that visually illustrate how to handle a common issue connected to your shared web hosting account. You can find the tutorials in the Help Center section.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer care service and come with a 1–hour response guarantee. Our capable customer service technicians will be available 24–7–365 and will rectify any issue that you might have within less than one hour after the client support ticket submission. In the majority of instances, an answer will be given to you within twenty minutes.